What are health records?

Your records may include:

  • test results, x-rays and scans
  • diagnosis and treatments
  • reports and letters from doctors and specialists
  • surgical, nursing and allied health notes.

We update your details each time you visit a health facility.

Your health records may be in an electronic system, in a paper file or a mix of both.

Your records are private and confidential.

How to access your health records

Your health records are the property of the hospital or health centre that has them. However, you can look at them or get a copy.

Apply for a copy of your records

To apply for a copy of your health records, fill in the Access to health records application form [PDF 219 KB]. Send it to the Information Access Unit at the hospital that treated you.

You'll need to include a certified copy of one of the following documents.

  • Passport
  • Birth certificate or extract from a register of births
  • Driver's licence

If you don't have any of these identity documents, talk to our Information Access Unit. We may be able to accept another document.

We'll try to process your request in 20 working days.

If some of the information we have about you is wrong, you can ask us to fix it. There’s no cost to access your health record or change your personal information.

If we can't release your records, we'll contact you and explain why.

Medical certificates and reports

You can request a medical certificate or medical report from us if you need it for Centrelink, Work Cover or an insurance claim.

Use our Request for medical legal certificate or report form [PDF 214.84 KB]. Send it to the Information Access Unit at the hospital that treated you. There are costs for some medical reports. Check the form for more information.

If you need help accessing your health records or requesting medical reports, contact our team.

Bundaberg and rural areas

Including Biggenden, Gayndah, Mundubbera, Eidsvold, Childers, Mount Perry, Gin Gin and Monto.

Information Access Unit, Bundaberg Hospital
PO Box 34
Bundaberg Qld 4670

Phone: 07 4150 2152
Email: WBHHS-IAU@health.qld.gov.au

Fraser Coast

Includes Hervey Bay and Maryborough.

Information Access Unit, Hervey Bay Hospital
PO Box 592
Hervey Bay Qld 4655

Phone: 07 4122 8146
Email: IAU-frasercoast@health.qld.gov.au

How to access someone else’s health records

To access someone else's health records, use the same steps as above. You'll need written permission from the person to access their records. It must be an original document and they'll need to sign and date it. You may need to provide more information.

If you don’t have or can’t get their consent, you'll need to make a Right to Information request.

Sharing your records with your GP

After you've been in hospital, your GP may want to see your hospital records, scans, test results and other records. They use these for your ongoing care and treatment.

GPs can register to have online access to medical records and patient information from Queensland Health systems.

These may include:

  • pathology and radiology results
  • medications
  • allergies and alerts
  • care plans and discharge summaries.

If you don’t want your GP to have access to your information, you can opt out online or by calling 13 432 584.

Australian Government My Health Record

You may be able to see your discharge summary, pathology reports and x-ray reports online if you've:

My Health Record is a safe and secure place to keep your health information. Once you've set it up, it's available to you and your healthcare providers anytime, including in an emergency.

Sign in to your myGov account to set up your My Health Record.

Last updated: December 2023

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